Alocasia care


The Alocasia, otherwise known as the African Mask Plant, Elephant Ear, or the Kris Plant, is native to the Tropical forests of Southeast Asia and Australia. This plant’s ripple-edged, arrowhead-shaped leaves boast rich green colors with contrasting white veins, making it stand out among your collection of foliage.
With an average of one new leaf sprout per month, it has a moderate growth speed and can reach up to 18 inches in height and/or width.
Alocasias produce underground bulbs called “corms” from which new Alocasia plant babies can grow. When repotting your alocasia, look for corms in the soil which can be propagated separately to create a new plant.

Alocasias are notoriously picky plants. It may take you some time to get the hang of their unique needs before you see new leaf growth.


Sunlight


Avoid putting the plant in direct sunlight or particularly dark areas of your home. Instead, situate your Alocasia plant a few feet away from an East-facing window so that it gets indirect sunlight. If you put it close to a South or West-facing window, cover the window with a sheer curtain to filter the sunlight.


Water

The alocasia is a tropical plant and prefers moist, well drained soil. Water your alocasia when the top inch or two of soil is dry. Don’t allow your plant to sit in standing water as this can lead to root rot.
Distilled or spring water are ideal for watering your alocasia. The minerals and chlorine from your tap water may cause browning or dropped leaves.

Temperature

The Alocasia plant needs a warm spot to grow. About 85 degrees fahrenheit is its preference, but it will tolerate household temperatures between 65-72 degrees. Exposing your alocasia to temperatures lower than 61 degrees Fahrenheit may cause it to go dormant.


Humidity

Alocasias need a humid environment to thrive. Consider raising the humidity of its indoor location by placing it in a bright bathroom or kitchen so that it benefits from the steam created by showers or cooking. You can also put a small humidifier next to the plant or put the pot near a tray of water and pebbles.


Soil

Alocasias prefer a moist and well draining soil. You can make a porous soil at home by combining one part potting mix and one part perlite.


Toxicity

Alocosias are mildly toxic and should be kept out of reach of children and animals. Consuming parts of the plant can cause irritation to the mouth, tongue and lips, difficulty swallowing, and vomiting.

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Return Policy

Last Updated July 2, 2022

Thank you for your purchase. We hope you are happy with your products! However, if you are not completely satisfied with your purchase, you may be able to return it to us for a full refund or store credit. Please see below for more information on our return and exchange policy.

Returns

Plants: Plants are eligible for a full refund or exchange with returned within seven (7) days of the purchase date. All returned plants must be in their original nursery pots with tags intact and proof of purchase. Plants may be exchanged for another plant of equal or lesser value. We are not responsible for the death or damage of plants that have been removed from their original pots after purchase. 

Non-plant goods: Any non-plant goods (pottery, macrame, plant care products, etc.) can be returned in new, unused condition for a full refund or exchanged for another item of equal or lesser value within fourteen (14) days of purchase. Packaging may be opened, but the product must be unused and returned with all of its original, undamaged packaging. 

Return Process

To return an item, contact us by email at ashley@pollenplant.co

For Plant returns/exchanges:

  • Title email “Return/exchange [your order #]”
  • please provide a detailed description of why you wish to return or exchange the plant, including any damage/pests/etc. 
  • Include a picture of the plant in its original pot.

For non-plant returns/exchanges:

  • Title email “Return/exchange [your order #]”
  • A brief description of why you wish to return the item
  • A photo of the unused item in its original packaging

All return requests will be responded to within 1-2 business days. If the return is appropriate, a pickup date and time will be arranged free of charge.

Refunds

After we receive your returned item and inspect its condition, we will process your refund or exchange. Refunds will be sent to your original method of payment. Refunds might take 1-2 billing cycles to post to your credit card statement, depending on your bank. We will notify you by email when your return has been processed.

Restrictions

Plants that have been removed from their original nursery pots are not eligible for return or exchange.

Non-plant items that have been used or damaged (including any packaging) are not eligible for return or exchange.

All sales are final on discounted items, and they cannot be returned or exchanged.

Questions

Questions or concerns about our return policy? Please contact us at ashley@pollenplants.co

Delivery Details

All orders will be fulfilled by either home delivery or local pick-up. 

At checkout, you will select “delivery” or “pickup” and choose your preferred date and time to receive your order. 

We require at least 24 hours to process your order.

Home Delivery

We currently deliver to the following towns:

  • Portsmouth
  • Dover
  • Durham
  • Somersworth
  • Epping
  • Newmarket
 

Delivery is available Monday-Friday 11am-6pm

Home delivery is subject to a $6.00 delivery fee

Your items will be delivered within the 30 minute time frame you selected at checkout. We recommend choosing a delivery time when you will be home. If no one is home to accept the order, your items will be placed on your doorstep and out of direct sunlight whenever possible. We are not responsible for lost or damaged goods that are left at your door. 

Please contact us if you need to change your delivery date or time! We are happy to make reasonable accommodations. 

Pick-up

Pick-up is available for free at our greenhouse located in Somersworth, NH

Pick-up hours are Monday-Friday 11am-6pm.

Our greenhouse is located at a private residence, so please be respectful of your chosen pick-up time

Please contact us if you need to change your pick-up date or time.

Automatic refunds will not be issued for unclaimed orders. We will contact you to arrange a new pick-up date and time.