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Revised Hours This Weekend
June 2nd CLOSED
June 3rd 11AM – 6PM
June 4th CLOSED
June 5th 11AM – 6PM
Last Updated July 2, 2022
Thank you for your purchase. We hope you are happy with your products! However, if you are not completely satisfied with your purchase, you may be able to return it to us for a full refund or store credit. Please see below for more information on our return and exchange policy.
Plants: Plants are eligible for a full refund or exchange with returned within seven (7) days of the purchase date. All returned plants must be in their original nursery pots with tags intact and proof of purchase. Plants may be exchanged for another plant of equal or lesser value. We are not responsible for the death or damage of plants that have been removed from their original pots after purchase.
Non-plant goods: Any non-plant goods (pottery, macrame, plant care products, etc.) can be returned in new, unused condition for a full refund or exchanged for another item of equal or lesser value within fourteen (14) days of purchase. Packaging may be opened, but the product must be unused and returned with all of its original, undamaged packaging.
To return an item, contact us by email at ashley@pollenplant.co.
For Plant returns/exchanges:
For non-plant returns/exchanges:
All return requests will be responded to within 1-2 business days. If the return is appropriate, a pickup date and time will be arranged free of charge.
After we receive your returned item and inspect its condition, we will process your refund or exchange. Refunds will be sent to your original method of payment. Refunds might take 1-2 billing cycles to post to your credit card statement, depending on your bank. We will notify you by email when your return has been processed.
Plants that have been removed from their original nursery pots are not eligible for return or exchange.
Non-plant items that have been used or damaged (including any packaging) are not eligible for return or exchange.
All sales are final on discounted items, and they cannot be returned or exchanged.
Questions
Questions or concerns about our return policy? Please contact us at ashley@pollenplants.co
All orders will be fulfilled by either home delivery or local pick-up.
At checkout, you will select “delivery” or “pickup” and choose your preferred date and time to receive your order.
We require at least 24 hours to process your order.
We currently deliver to the following towns:
Delivery is available Monday-Friday 11am-6pm
Home delivery is subject to a $6.00 delivery fee.
Your items will be delivered within the 30 minute time frame you selected at checkout. We recommend choosing a delivery time when you will be home. If no one is home to accept the order, your items will be placed on your doorstep and out of direct sunlight whenever possible. We are not responsible for lost or damaged goods that are left at your door.
Please contact us if you need to change your delivery date or time! We are happy to make reasonable accommodations.
Pick-up is available for free at our greenhouse located in Somersworth, NH.
Pick-up hours are Monday-Friday 11am-6pm.
Our greenhouse is located at a private residence, so please be respectful of your chosen pick-up time.
Please contact us if you need to change your pick-up date or time.
Automatic refunds will not be issued for unclaimed orders. We will contact you to arrange a new pick-up date and time.