IMG_3541

Last Updated July 2, 2022

Thank you for your purchase. We hope you are happy with your products! However, if you are not completely satisfied with your purchase, you may be able to return it to us for a full refund or store credit. Please see below for more information on our return and exchange policy.

Returns

Plants: Plants are eligible for a full refund or exchange with returned within seven (7) days of the purchase date. All returned plants must be in their original nursery pots with tags intact and proof of purchase. Plants may be exchanged for another plant of equal or lesser value. We are not responsible for the death or damage of plants that have been removed from their original pots after purchase. 

Non-plant goods: Any non-plant goods (pottery, macrame, plant care products, etc.) can be returned in new, unused condition for a full refund or exchanged for another item of equal or lesser value within fourteen (14) days of purchase. Packaging may be opened, but the product must be unused and returned with all of its original, undamaged packaging. 

Return Process

To return an item, contact us by email at ashley@pollenplant.co. 

For Plant returns/exchanges:

• Title email “Return/exchange [your order #]”
• please provide a detailed description of why you wish to return or exchange the plant, including any damage/pests/etc. 
• Include a picture of the plant in its original pot.

For non-plant returns/exchanges:

• Title email “Return/exchange [your order #]”
• A brief description of why you wish to return the item
• A photo of the unused item in its original packaging

All return requests will be responded to within 1-2 business days. If the return is appropriate, a pickup date and time will be arranged free of charge.

Refunds

After we receive your returned item and inspect its condition, we will process your refund or exchange. Refunds will be sent to your original method of payment. Refunds might take 1-2 billing cycles to post to your credit card statement, depending on your bank. We will notify you by email when your return has been processed.

Restrictions

Plants that have been removed from their original nursery pots are not eligible for return or exchange.

Non-plant items that have been used or damaged (including any packaging) are not eligible for return or exchange.

All sales are final on discounted items, and they cannot be returned or exchanged.

Questions

Questions or concerns about our return policy? Please contact us at ashley@pollenplants.co