Succulent Care

Succulents are plants with thick fleshy leaves that evolved to store water in arid climates. They continue to increase in popularity as houseplants due to their unique shapes and minimal watering needs. Succulents vary a lot in shape, size, and color, making them perfect for plant collecting.

Although succulents are generally regarded as low-maintenance and easy-care plants, they can be difficult to keep happy in most average home conditions. Succulents need lots of bright indirect light and just the right amount of water in order to thrive indoors, which might be difficult to achieve in northern, more temperate regions.

Sunlight 

Succulents thrive in locations that receive approximately six hours of bright, indirect sunlight every day. When succulents (and many other plants) aren’t getting enough light, they begin to stretch their leaves up in search of sunlight. This process is called “etiolation.” 

If you notice your plant beginning to stretch, try placing it in a sunnier location or consider purchasing a grow light. Be sure to gradually increase the plant’s light exposure to avoid scorched leaves.

Water 

Succulents are drought-resistant and retain large amounts of water. Due to this, they prefer the “soak and dry” method of watering. Water the soil directly until you see water draining out of the holes at the bottom of the pot. Then, let the soil dry thoroughly before watering it again. 

If your plants are in peat-based soil, consider soaking your plants in a container of water for several minutes to allow the soil to completely rehydrate. Be sure to fill the container with enough water to cover the soil while keeping the leaves dry.

Yellow, squishy leaves are a sign that you are overwatering, while dry and wrinkled leaves indicate the plant needs more water.

You may need to adjust the length of time between waterings depending on the time of year and where you live. During the winter months, succulents only need to be watered once a month. In the summer when they are actively growing, they will need to be watered every 1-2 weeks. 

Temperature

Succulents are hardy and can survive in a wide range of temperatures. Most succulents tolerate temperatures between 40 – 95 degrees Fahrenheit. More delicate varieties should be kept in more conservative temperature ranges.

Humidity 

Succulents like dry air and relative humidity levels below 30 percent. They will do fine in regions with higher humidity, but be sure to decrease watering frequency accordingly. 

Soil

Succulents do not like their soil being wet for long periods of time. They should be planted in a well-draining cactus soil or a potting soil mixture containing sand, pumice, or perlite. 

Avoid peat-based soils which become hydrophobic (repel water) when completely dry.

Toxicity

Although many succulents are not toxic to pets or humans, there are a few toxic varieties to be aware of. Euphorbias have sap that irritates the skin and causes stomach pain if ingested. If you have pets, be aware that Aloe Vera, Jade Plants, Euphorbias, and Kalanchoes are toxic to pets.

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Return Policy

Last Updated July 2, 2022

Thank you for your purchase. We hope you are happy with your products! However, if you are not completely satisfied with your purchase, you may be able to return it to us for a full refund or store credit. Please see below for more information on our return and exchange policy.

Returns

Plants: Plants are eligible for a full refund or exchange with returned within seven (7) days of the purchase date. All returned plants must be in their original nursery pots with tags intact and proof of purchase. Plants may be exchanged for another plant of equal or lesser value. We are not responsible for the death or damage of plants that have been removed from their original pots after purchase. 

Non-plant goods: Any non-plant goods (pottery, macrame, plant care products, etc.) can be returned in new, unused condition for a full refund or exchanged for another item of equal or lesser value within fourteen (14) days of purchase. Packaging may be opened, but the product must be unused and returned with all of its original, undamaged packaging. 

Return Process

To return an item, contact us by email at ashley@pollenplant.co

For Plant returns/exchanges:

  • Title email “Return/exchange [your order #]”
  • please provide a detailed description of why you wish to return or exchange the plant, including any damage/pests/etc. 
  • Include a picture of the plant in its original pot.

For non-plant returns/exchanges:

  • Title email “Return/exchange [your order #]”
  • A brief description of why you wish to return the item
  • A photo of the unused item in its original packaging

All return requests will be responded to within 1-2 business days. If the return is appropriate, a pickup date and time will be arranged free of charge.

Refunds

After we receive your returned item and inspect its condition, we will process your refund or exchange. Refunds will be sent to your original method of payment. Refunds might take 1-2 billing cycles to post to your credit card statement, depending on your bank. We will notify you by email when your return has been processed.

Restrictions

Plants that have been removed from their original nursery pots are not eligible for return or exchange.

Non-plant items that have been used or damaged (including any packaging) are not eligible for return or exchange.

All sales are final on discounted items, and they cannot be returned or exchanged.

Questions

Questions or concerns about our return policy? Please contact us at ashley@pollenplants.co

Delivery Details

All orders will be fulfilled by either home delivery or local pick-up. 

At checkout, you will select “delivery” or “pickup” and choose your preferred date and time to receive your order. 

We require at least 24 hours to process your order.

Home Delivery

We currently deliver to the following towns:

  • Portsmouth
  • Dover
  • Durham
  • Somersworth
  • Epping
  • Newmarket
 

Delivery is available Monday-Friday 11am-6pm

Home delivery is subject to a $6.00 delivery fee

Your items will be delivered within the 30 minute time frame you selected at checkout. We recommend choosing a delivery time when you will be home. If no one is home to accept the order, your items will be placed on your doorstep and out of direct sunlight whenever possible. We are not responsible for lost or damaged goods that are left at your door. 

Please contact us if you need to change your delivery date or time! We are happy to make reasonable accommodations. 

Pick-up

Pick-up is available for free at our greenhouse located in Somersworth, NH

Pick-up hours are Monday-Friday 11am-6pm.

Our greenhouse is located at a private residence, so please be respectful of your chosen pick-up time

Please contact us if you need to change your pick-up date or time.

Automatic refunds will not be issued for unclaimed orders. We will contact you to arrange a new pick-up date and time.